Tenant FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
No, sorry you must first be accepted before you can hold a place. -
Do I pay first month’s rent and last month’s rent with my security deposit?
No, we collect first month’s rent and a security deposit. -
Is the deposit refundable?
Yes, security deposits are refundable. -
Who needs a cosigner?
If you do not meet one of our qualifications you will more than likely need a cosigner. -
You have a property I want to rent. How do I apply?
You can apply here on our website. -
How do I pay rent?
You can pay rent online, by mail, or in our office. -
I want to get a pet. What do I do?
Pets must be approved first. Send us a message through your portal and we will reach out to the owner on your behalf for approval. -
I want to move out, but my roommate wants to stay. What do I do?
You are legally responsible for the lease until it expires. Once the lease is up for renewal your roommate can apply on their own. -
My lease expiration is coming and I want to move out. What do I do?
Send us a message through your online portal that you would like to renew your lease. -
Who is responsible for paying for repairs & maintenance requests?
If a repair is needed and you did not cause the damage, the owner will pay for the repair.