Owner FAQs

Answers to your frequently asked questions

• Are you licensed?

  Yes, we are licensed with the state of Oregon.

• Can you put the money directly into my account?

  Yes, we offer direct deposit.

• Do I get to see the lease or sign it?

  A copy of the tenant’s signed lease will be uploaded to your owner portal so you can view it anytime you like.

• Do you sell real estate too?

  Yes, we are a full service real estate office.

• How is rent collection handled?

  Rent is due on the 1st and considered late 4 days later. Most of our tenants pay rent using our online service.

• How long of a lease do you sign?

  We sign 1-year lease terms.

• How much security deposit do you charge the tenant?

  We typically charge one month’s rent.

• How soon can you start managing my property?

  As soon as you would like.

• What type of properties do you manage?

  We manage single family, multi-family, commercial and mixed use.

• What type of reports do I get and how often?

  You will receive a monthly report and an annual report with your 1099.

• Who holds the tenant security deposit?

  Pennbrook will hold the security deposit and do a disposition letter to the tenant within 31 days of their move out.