Tenant FAQs

Answers to your frequently asked questions

• Can you hold a place before I apply?

  No, sorry you must first be accepted before you can hold a place.

• Do I pay first month’s rent and last month’s rent with my security deposit?

  No, we collect first month’s rent and a security deposit.

• Is the deposit refundable?

  Yes, security deposits are refundable.

• Who needs a cosigner?

  If you do not meet one of our qualifications you will more than likely need a cosigner.

• You have a property I want to rent. How do I apply?

  You can apply here on our website.

• How do I pay rent?

  You can pay rent online, by mail, or in our office.

• I want to get a pet. What do I do?

  Pets must be approved first. Send us a message through your portal and we will reach out to the owner on your behalf for approval.

• I want to move out, but my roommate wants to stay. What do I do?

  You are legally responsible for the lease until it expires. Once the lease is up for renewal your roommate can apply on their own.

• My lease expiration is coming and I want to move out. What do I do?

  Send us a message through your online portal that you would like to renew your lease.

• Who is responsible for paying for repairs & maintenance requests?

  If a repair is needed and you did not cause the damage, the owner will pay for the repair.